Shipping policy

Shipping Policy

Last updated: 16 October 2026

Thank you for shopping with AYATE. We currently deliver orders to customers within the United Kingdom.

Order processing

Once your order has been placed and payment has been successfully received, your order will be sent for processing and fulfilment.

Processing times may vary depending on the product and fulfilment location. Once your order has been dispatched, you will receive shipping confirmation where tracking information is available.

Delivery times

Estimated delivery times may vary between products because AYATE works with third-party fulfilment partners and products may be dispatched from different locations.

Any delivery estimate shown on our website, at checkout or in your order confirmation should be treated as an estimate rather than a guaranteed delivery date unless we specifically state otherwise.

Where no different delivery period has been agreed with you, goods will be delivered without undue delay and within the period required by UK consumer law. 

Multiple-item orders

If you order more than one product, your items may occasionally arrive in separate parcels or on different days. You will not be charged again simply because an order is delivered in more than one parcel.

Tracking your order

Where tracking is available, tracking details will be sent to the email address or contact information provided with your order.

Please allow some time after dispatch for tracking information to update.

Delivery delays

Occasionally, deliveries may be affected by circumstances outside our immediate control, such as courier delays, severe weather, customs processing or unusually busy periods.

If your order appears significantly delayed, please contact AYATE so that we can investigate the shipment.

Incorrect delivery information

Customers are responsible for checking that the delivery address provided at checkout is complete and accurate.

If you notice an error, please contact us as soon as possible.

We cannot guarantee that an address can be changed once an order has entered fulfilment or has already been dispatched.

Lost or undelivered orders

If your tracking information shows an unexpected problem, or your parcel has not arrived within the expected delivery period, please contact us.

We will investigate the order with the relevant courier or fulfilment partner and provide an appropriate resolution where required.

Damaged orders

If your parcel arrives damaged, please contact us as soon as possible with your order number and clear photographs of the item and packaging where reasonably possible.

Please do not dispose of the packaging until we have reviewed your request.

Returns

Shipping and returns are handled separately.

Please see our Refund & Returns Policy for information regarding cancellations, damaged products, unwanted items and returns.

Please do not send products directly to a supplier or fulfilment warehouse unless AYATE has provided you with return instructions.

Contact AYATE

If you have any questions about your order or delivery, please contact us:

AYATE
Website: AYATE.co.uk
Email: billoji04@gmail.com
Phone: 07502 255714

We will do our best to assist you with any delivery or order enquiries.